Perun HR

Remote Customer Service Associate

Topeka, Kansas, United States

About the Job

Who We Want:

• You will receive inbound calls from our merchants, answering questions, while driving issues to resolution to the client's satisfaction.
• We want our merchantsto receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
• Use your great verbal and written communication skills to provide excellent service to our merchants.

Basic Requirements for Consideration:

• Resume with application
• High School diploma or GED
• Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).
• Quiet and secure working environment free from background noise and be able to guard client confidential information.
• Familiarity with computers and internet navigation
• Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page
• o Ping less than 50 ms
• o Download greater than 12.0 Mbps
• o Upload greater than 2.0 Mbps

Preferred Qualifications:

• Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
• Strong work tenure with previous roles lasting a year or more

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Company Information

Perun HR
Boydton,VA